I think we have all wanted to do this at one time or another!
Angry Comcast customer smashes offices with hammer
Posted Friday, October 19, 2007 at 12:33 pm
BRISTOW, Va. - It may not have been legal, but a 75-year-old Virginia woman dealt a blow to poor customer service when she took a hammer to her local Comcast office.
Mona Shaw and her husband, Don, waited all day for the cable company to come at the appointed time one Monday in August to install Comcast's heavily advertised Triple Play phone, Internet and cable service in their Bristow home. Nobody came.
A Comcast technician showed up two days later, but left without finishing the setup, the couple said. Two days after that, Comcast cut off all service to the Shaw home.
When the Shaws went to the Comcast office in Manassas that Friday to complain to a manager, a representative asked them to sit outside, saying someone would be right with them. After two hours of sitting and waiting, the same representative leaned out the door to inform them that the manager had left for the day.
Shaw, a churchgoing secretary of the local AARP branch, returned the next Monday - with a hammer.
"I smashed a keyboard, knocked over a monitor ... and I went to hit the telephone," Shaw said. "I figured, 'Hey, my telephone is screwed up, so is yours.'"
Within no time, the police showed up and Shaw was in cuffs. She was arrested and charged with disorderly conduct for the Aug. 20 incident.
She received a three-month suspended sentence, had to pay a $345 fine, and is barred from going near the Comcast offices for a year.
"Truly a unique and inappropriate situation," said Comcast spokeswoman Beth Bacha. "Nothing justifies this sort of dangerous behavior."
Comcast also disputes Shaw's version of her service record with them.
Contacted Friday, Shaw said she doesn't regret what she did.
"I stand by my actions even more so after getting all these telephone calls and hearing other people's complaints," she said.
Many people have called her a hero, she added.
"But no, I'm just an old lady who got mad. I had a hissy fit," she said.
The Shaws did eventually get phone and television service - with Verizon and DirecTV.